collectAI provides digitised, AI-based collection services to manage account receivables. Covering the end-to-end process from e-invoicing, dunning to debt collection it helps clients balancing between collection rates, costs and customer retention. With this, collectAI fundamentally improves the customer experience, putting the needs and behaviour of the end consumer to the centre of the service. It uses digital communication channels and payment solutions to innovate and digitise the invoicing, reminder mechanism and debt collection process. collectAI, founded in 2016, is part of Germany’s largest e-commerce retailer, the Otto Group.
As an Account Manager, you will manage a portfolio of assigned clients and partner to ensure long-term success. You will build and maintain strong, long-lasting client relationships, connect with various stakeholders and executive sponsors. You will operate as the primary point of contact for the client, as a relationship manager and an advisor.
You will represent the client expectations and requirements inside our organization. You will navigate between clients and internal teams to ensure the successful delivery of our solution and continuous improvement initiatives.
You understand well our product, know the specificities of the technical setup with our clients. Additionally, you understand the processes of our clients and propose improvements that fit best to their needs and objectives. Your actions are driven by the technical and commercial understanding, you make decisions based on the strategic goals of clients and collectAI and bring value to both parties.
Additionally, you will ensure regular communication among internal and external parties and track key account metrics to identify and present opportunities for improvement and growth.
We’re looking for a smart, trustworthy team member, who will enjoy the fast-paced, start-up environment. Joining our team as Account Manager, you will have a unique chance to have a direct impact on our success by being part of a very strategic role for us!
If you are interested in joining our team, please apply on our website for the attention of Max Bense.
collect Artificial Intelligence GmbH