The services segment comprises the Otto Group’s logistics and travel services providers. In 2007/08, the segment once again achieved the steepest growth of any segment in the Otto Group.

Besides the Hermes Logistik Group (HLG), the logistics service providers include Mondial Relay in France, Parcelnet in the UK and Hermes Warehousing Solutions GmbH (HWS). The Otto Freizeit und Touristik Group (OFT) bundles all Otto Group companies operating in tourism.

The logistics service providers support the Otto Group’s multichannel retail and have also established themselves as independent logistics service providers in the marketplace.

Since September 2007, the HLG delivers parcels to more than 20 European Union member states. Together with Mondial Relay and Parcelnet, the group is well positioned to enter other EU marktes.

HWS provides a comprehensive range of warehousing services to B2B and B2C clients, from the receipt and storage of goods through to picking and packing and returns management.

The OFT Group relies on a multichannel concept, a blend of travelagencies, direct marketing and Internet sales.